Privacy Policy | Slateweave

1. Introduction

Slateweave Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal data transparently. This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to it.

This policy applies to all personal data processed by us through our website at slateweave.co.uk, as well as any data collected during the provision of our web design, development, and digital services.

We are registered in England and Wales. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Slateweave Ltd is the data controller.

2. Information We Collect

We collect information in the following ways:

Information you provide directly

Name, email address, phone number, and company name when you contact us or submit a form
Project briefs, requirements, and any content you share with us during the course of our work
Payment and billing information processed securely through our payment provider
Correspondence and communications between us, including emails and messages

Information collected automatically

IP address, browser type and version, operating system, and device information
Pages visited, time spent on our website, referring URLs, and navigation paths
Cookie data and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Data

We use the personal information we collect for the following purposes:

Service delivery

To provide, manage, and deliver our web design and development services to you.

Communication

To respond to your enquiries, provide updates on projects, and send relevant correspondence.

Website improvement

To analyse usage patterns and improve our website performance, content, and user experience.

Legal compliance

To comply with applicable laws, regulations, and legal obligations, including tax and accounting requirements.

Business administration

To manage invoicing, contracts, and the general administration of our client relationships.

Marketing (with consent)

To send occasional updates about our services, only where you have opted in to receive them.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

Lawful basis	When it applies
Contractual necessity	Processing required to fulfil a contract with you or to take pre-contractual steps at your request.
Legitimate interests	Processing necessary for our legitimate business interests, such as improving our services and website, provided these do not override your rights.
Consent	Where you have given clear, affirmative consent, such as opting in to marketing communications.
Legal obligation	Processing necessary to comply with a legal obligation, such as maintaining financial records.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

Hosting providers — to serve our website and store data securely.
Analytics services — to help us understand website usage (data is anonymised where possible).
Payment processors — to handle payments securely. We do not store your card details.
Professional advisers — including accountants and legal advisers, where required.
Law enforcement — where we are legally obligated to disclose information.

All third-party processors we work with are required to handle your data in accordance with UK GDPR and our instructions.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

Data type	Retention period
Client project data	Duration of engagement plus 6 years
Enquiry form submissions	12 months if no engagement follows
Financial records	7 years (as required by HMRC)
Website analytics	26 months (anonymised)

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access

Request a copy of the personal data we hold about you.

Right to rectification

Request correction of any inaccurate or incomplete data.

Right to erasure

Request deletion of your data where there is no compelling reason for its continued processing.

Right to restrict processing

Request that we limit how we use your data in certain circumstances.

Right to data portability

Request transfer of your data to another service provider in a structured format.

Right to object

Object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at hello@slateweave.co.uk. We will respond within one month of receiving your request. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files placed on your device that help us understand how our website is used.

For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption on all data transmitted through our website
Secure hosting infrastructure with regular security updates
Access controls limiting data access to authorised personnel only
Regular review of our data handling and security practices

While no method of transmission or storage is completely secure, we are committed to protecting your data to the highest practical standard.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with a revised "last updated" date.

We encourage you to review this policy periodically. Where changes are significant, we will make reasonable efforts to notify you directly.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you can reach us at:

Slateweave Ltd

Widnes, United Kingdom

Email: hello@slateweave.co.uk

If you are not satisfied with our response to a data protection concern, you have the right to complain to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.